Reference

Terms and Conditions That Govern Your db10 Account

These terms set out what you agree to when you open and use a db10 account, including how we handle deposits via bKash, Nagad and Rocket, how withdrawals are processed, and what conduct is expected on both sides.

Applies to all account holdersbKash, Nagad, Rocket wallet rules includedEligibility depends on local lawAccount conduct standards applySubject to change with notice
db10 Terms and Conditions That Govern Your db10 Account
HOW WE HOLD THIS

Our Commitments Under These Terms

Account Security Practices We apply OTP verification at login and at withdrawal request stage. Your wallet — whether bKash, Nagad or Rocket — must match the name on the registered account before any payout is processed.
Data Handling and Retention Account data is retained for as long as your account remains active and for a defined period after closure, in line with applicable obligations. You can request a summary of what we hold via our support channel.
Term Change Notification When we revise these terms, we send notice to your registered contact before the change takes effect. You are not bound by a material change you were not notified about in advance.
Dispute and Review Path If you believe a decision made under these terms was applied incorrectly to your account, you can submit a formal review request through the Help section. We respond with the specific clause and reasoning applied.
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat Support

Open the chat widget inside your account dashboard to raise any question about these terms. Our support team can clarify specific clauses, wallet rules or account conduct requirements directly.

Email Queries

Send detailed questions about these terms, account eligibility or wallet transaction rules to our support email address. We aim to respond with a specific written answer, not a generic reply.

Account Help Centre

Your account panel includes a Help section where you can submit a formal request to review or dispute a decision made under these terms, including wallet-related holds or access restrictions.

Common Questions About db10 Terms and Conditions

These terms apply to anyone who opens or uses a db10 account. Eligibility depends on your local law and the regions db10 can support — check this before registering.

We notify you through your registered contact channel before material changes take effect. Continued account use after that notice period means you accept the updated version.

Yes. Wallet transactions — deposits and withdrawals via bKash, Nagad or Rocket — are governed by these terms. Your registered wallet name must match your account name for withdrawals to clear.

We may restrict, suspend or close your account depending on the nature of the breach. You will be notified, and you can submit a formal review request if you believe the decision was applied in error.

Contact our support team via live chat or email. We keep a record of the version accepted at registration and can send it to your registered contact address on request.

Where there is a conflict between these terms and applicable local regulation, local law takes precedence. You are responsible for confirming that using this platform is lawful in your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.