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What You Need to Know Before You Play

Access to db10 depends on your local law and the region where your account is registered — we ask that you read these terms before you open an account or make any deposit via bKash, Nagad, or Rocket.

Jurisdiction-Dependent AccessAccount Eligibility ConditionsbKash, Nagad, Rocket PolicyData Retention RulesYour Right to Request Changes
db10 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, your account eligibility, or how a specific policy applies to your situation, our support team handles legal and account-related queries directly. You can reach us through live chat inside your account dashboard, by email using the address listed in the contact section of your account settings, or through the help form available on the db10 mobile site. For wallet-linked queries — for example, a bKash or Nagad payment that is under review — include your transaction reference so the team can check it without delay.

Live Chat Open the chat widget inside your account dashboard. Use this for account eligibility questions, payment disputes via bKash or Nagad, and terms clarifications.
Email Support Send detailed legal or policy queries to the address in your account settings. Include your account ID and, where relevant, a Rocket or bKash transaction reference.
Help Form The help form on the db10 mobile site lets you submit a written query without logging in — useful if your account access is under review or temporarily restricted.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your account data is stored under secure protocols and is not shared with third parties outside the operational requirements described in our privacy notice. We retain account records for a period determined by our compliance obligations and the jurisdiction in which your account was opened. You can request a copy of the personal data we hold, ask for corrections to your account profile, or raise a deletion request by contacting support directly through your account dashboard. Cookie data collected during mobile sessions — including sessions via the db10 mobile site on Android and iOS — is used only for session management and fraud prevention, not for third-party advertising.

Data Retention Account records are kept for the period required by our compliance framework. You may request details of your retention period through the email channel in account settings.
Cookie Handling Cookies on db10 are used for session continuity and fraud detection on both desktop and mobile. We do not use cookie data to run third-party ad targeting against your account.
Account Security Your account is protected by OTP verification tied to your registered mobile number. Any change to your bKash, Nagad, or Rocket wallet link triggers a re-verification step.
Your Rights You have the right to access, correct, or request removal of your personal data. Submit a written request through live chat or email — we aim to respond within the window our policy sets.

Your Legal and Policy Questions, Addressed

These questions reflect what account holders in Bangladesh commonly ask about eligibility, data rights, payment policy, and how to raise a legal concern with us. If your question is not covered here, contact support directly through your dashboard.

Yes. Access depends on your local law and which regions are eligible. We recommend you confirm your legal position before opening an account or making any deposit.

The payment method — bKash, Nagad, or Rocket — does not determine eligibility. If your region is not covered, wallet deposits will not override that restriction.

Send a written request through live chat or the email address in your account settings. Include your account ID and the specific data you are requesting for a faster response.

We retain account records for the period required by our compliance obligations even after closure. You can ask our support team how long that applies to your specific account.

Material updates are posted on this page and communicated to your registered contact. Continuing to use your account after an update means you have accepted the revised terms.

Raise it immediately through live chat or the help form on the db10 mobile site. Provide your account ID and any relevant Rocket, bKash, or Nagad transaction references to speed up the review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.