Reference

How db10 Handles Your Personal Information

This Privacy Policy explains what data db10 collects when you open an account, make deposits via bKash, Nagad or Rocket, and use our platform — and exactly how that data is stored, used and protected.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour rights to access and deleteDirect contact for data requests

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being handled, you can reach our support team directly. We aim to respond to all data-related requests within a reasonable time. Your eligibility to exercise specific rights depends on local law and the region you are accessing from.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use a layered approach to keep your account information secure. Encryption is applied to data in transit and at rest. Sessions are monitored for irregular access, and any login from an unrecognised device triggers an additional verification step before account access is granted. Here is what that looks like in practice across four key areas.

Payment Data Handling

Transaction records from bKash, Nagad and Rocket are stored only as long as needed for account reconciliation and any legally required retention period. We do not share wallet numbers with third-party marketers.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your settings. Analytics cookies, if active, only collect aggregated, non-identifiable browsing data — never personal account details.

Data Retention Period

Account data is kept while your account remains active and for a reasonable period after closure, as required by applicable rules. You can request deletion of non-essential data at any time by contacting support.

Who Can Access Your Data

Only authorised db10 staff with a clear operational need can access your personal record. We do not sell your data. Payment processors like bKash and Nagad receive only what is needed to complete a transaction.

What Information We Collect and Why

db10 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with db10, we collect the details you provide directly — your name, email address, contact number and date of birth. If you make a deposit or withdrawal through bKash, Nagad or Rocket, we also record the transaction reference, wallet number and

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amount so we can verify the payment and match it to your account correctly. We do not store your full bKash or Nagad PIN; that stays between you and your wallet provider. We collect device and browser data automatically — your IP address, device type, operating
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system and session activity. This helps us detect unusual login patterns and keep your account secure. We may also use cookies to remember your language preference and session state so you do not have to log in again on the same device. All data collection is
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done for account management, payment processing, security monitoring and, where you have opted in, account-related communications. Your use of this platform and the data rights available to you depend on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on db10

These are the questions we hear most from account holders about how their data is managed. If your question is not here, the support team can respond directly through live chat or email.

We collect your name, email, phone number and date of birth at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference linked to your account.

We only share payment data with the wallet provider needed to process your transaction. We do not sell wallet details or pass them to advertisers or unrelated third parties under any circumstance.

Contact our support team by email or live chat with your registered account username. We will verify your identity and provide the data we hold within a reasonable timeframe, subject to local law.

Yes. You can request deletion of non-essential personal data. Some records — such as completed transaction logs — may need to be retained for a minimum period under applicable requirements before full deletion.

Session cookies keep your login active. Functional cookies remember preferences like language. Analytics cookies, where used, collect only aggregated data — never details tied to your specific account or wallet.

Raise it through live chat or the account help desk on db10. Our team logs privacy concerns and escalates them promptly. You can also email us directly with your account username for a written response.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoDb10 Banking

How db10 Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Payment Data Handling

Cookie Usage

Data Retention Period

Who Can Access Your Data

Common Questions About Your Privacy on db10

01 What personal data does db10 collect when I open an account?

02 Does db10 share my bKash or Nagad details with anyone?

03 How can I request a copy of the data db10 holds about me?

04 Can I ask db10 to delete my account data?

05 How does db10 use cookies on my device?

06 Who do I contact if I think my data has been handled incorrectly?

Privacy Policy

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